According to a survey by the Consumer Federation of America (CFA) and the North American Consumer Protection Investigators (NACPI). Thirty-eight agencies from across the United States provided information about the most common, fastest-growing, and worst complaints they received in 2011.
• The top five fastest-growing complaints were about fraud, debt collection abuses, Do Not Call violations, mortgage-related problems, and home improvement.
• The top five worst complaints involved mortgage-related problems, home improvement, timeshare sales and resales, Internet sales, and fraud.
• New types of consumer problems that agencies dealt with last year covered a wide spectrum of subjects, from bedbugs in apartments to penny auctions on the Internet, from gold buying companies to telemarketing and mail solicitations for home repairs disguised as “free” energy audits. Some agencies also noted that scammers are exploiting a new form of payment, prepaid card products, to get cash from consumers.
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